Cradlepoint PS6SMC70M User's Guide download pdf (Page 9)

CradlePoint USB/Modem Charging Cradle User Guide

Product/Technical Support

CradlePoint is committed to providing its customers with first-class customer service and

technical support. For your convenience, a few troubleshooting techniques are provided

below that might help you fix your problem quickly and easily. If you have a different issue,

or if you have tried these and they didn’t resolve your problem, please feel free to contact

Technical Support at:

CradlePoint Technology

1199 W Shoreline Ln Suite #301

Boise, ID 83702

Phone: (208) 424-5054

Fax: (208) 429-6852

Web: www.cradlepoint.com

Product Registration

A product registration card is included with your product.

Please fill out the registration card and drop it in the mail so that we will know who you are

if you ever need to call. While registration is not required to resolve warranty claims, it will

help make any warranty claim easier to complete.

Troubleshooting

Symptom: Terminal cannot communicate through the USB cable.

Possible Cause Action

The USB cable is not connected properly. Check to make sure that the USB cable is

connected to the cradle and to the host or

peripheral device correctly.

The terminal is not fully seated in the

cradle.

Remove and re-insert the terminal into the

cradle. Make sure it is firmly seated.

Communications software is not installed,

or is not configured properly.

Perform setup as described by the terminal

manufacturer.

Switch not activated for USB

communication.

Make sure switch is fully to the right for USB

operation. Use your terminal’s stylus to check

that the switch is fully moved to the right.

CradlePoint, Inc

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Cradlepoint PS6SMC70M User's Guide Page 9