Case Study: XO Communications
Company:
Business Challenge:
One of the biggest business challenges for telecommunications companies is
managing customer churn.
Although XO client services managers were conducting regular outreach to
large customers they deemed at risk, customers in the midsized business
group were too numerous to cost-effectively manage and, as a result, were
more likely to churn.
XO Communications is a US-based national communications service provider of
VoIP, voice, network, carrier, wholesale, and hosted services. XO serves
businesses, government, domestic and international telecommunications carriers,
cable companies, content providers, and mobile wireless companies.
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